Terms & Conditions

Legal Trading Name: BROOK SERENE & COMPANY LIMITED

Legal Trading Name: BROOK SERENE & COMPANY LIMITED

Company number:395364
NZBN:9429039444707
Incorporation Date:06 Dec 1988
Company Status: Registered
Entity type: NZ Limited Company
 

ACCOMMODATION CANCELLATION POLICY


If a reservation is cancelled outside of (more than) 30 days from the date of the stay no charge is applicable.   

If a reservation is cancelled within 30 days of the arrival date 100% of the booking is charged to the credit card provided at the time of booking.

In the event of a “no show” 100% of the value of the booking will be charged.

 

CHECK-IN & CHECKOUT
Check in time is after 2:00 pm
Checkout time is before 11:00 am.

 

LUGGAGE STORAGE

We are more than happy to store luggage should you arrive before or depart after these times.

 

NON-SMOKING
Hulbert House is a non-smoking hotel; please ask our team where the hotel’s designated smoking areas are should you want to smoke.

What our patrons say

"We were very fortunate to stay here. This place was breathtakingly beautiful, it has been refurbished into an amazing sophisticated villa with wonderful staff who take great care of the hotel. I would recommend this place highly to anyone wanting to getaway and stay in style. We are lucky to have been guests here, and we were looked after beautifully."

"Perfect stay at Hulbert House. Amazing hotel with the best customer service I have ever experienced. Laura, the manager on duty, would go above and beyond to make our stay the best possible. And the hotel itself is amazing. A recently renovated 19th century house with incredible design, short walk to the town centre, and a breakfast to die for."

"Had an amazing stay - love the location and the views - pre dinner drinks a nice touch . The rooms are amazing, the team running the property most helpful. So many great restaurants on your front door."

"A relaxed elegant property, that offers wonderful unobtrusive service, the rooms are superbly appointed and there is no outside noise or inside noise that one would expect from a restored 1800's villa. Overlooking Queenstown and Lake Wakatipu the views are stunning."