Terms & Conditions

Legal Trading Name: BROOK SERENE & COMPANY LIMITED

Legal Trading Name: BROOK SERENE & COMPANY LIMITED

Company number:395364
NZBN:9429039444707
Incorporation Date:06 Dec 1988
Company Status: Registered
Entity type: NZ Limited Company
 

ACCOMMODATION CANCELLATION POLICY
Accommodation cancellations must be communicated to us by email or in writing by 6:00 pm, 14-days prior to your arrival date at which point we will also charge your credit card with one night's accommodation as a non-refundable deposit.


In the event of a “no show” or late cancellation a charge of one night’s tariff will be applicable.

 

CHECK-IN & CHECKOUT
Check in time is after 2:00 pm
Checkout time is before 11:00 am.

 

LUGGAGE STORAGE

We are more than happy to store luggage should you arrive before or depart after these times.

 

NON-SMOKING
Hulbert House is a non-smoking hotel; please ask our team where the hotel’s designated smoking areas are should you want to smoke.

What our patrons say

"The Hulbert House is spectacular. The perfectly appointed home, built in the 1800s is perfectly renovated in every detail. The staff makes guests feel like they are home in a very luxurious setting. Breakfast and afternoon canapes are exquisitely prepared and delicious. And the view from the property is breathtaking."

"A relaxed elegant property, that offers wonderful unobtrusive service, the rooms are superbly appointed and there is no outside noise or inside noise that one would expect from a restored 1800's villa. Overlooking Queenstown and Lake Wakatipu the views are stunning."

"Had an amazing stay - love the location and the views - pre dinner drinks a nice touch . The rooms are amazing, the team running the property most helpful. So many great restaurants on your front door."

"We were very fortunate to stay here. This place was breathtakingly beautiful, it has been refurbished into an amazing sophisticated villa with wonderful staff who take great care of the hotel. I would recommend this place highly to anyone wanting to getaway and stay in style. We are lucky to have been guests here, and we were looked after beautifully."