We respect the privacy of all our customers and business partners and treat personal information (personal data) provided by you to us as confidential. We know that you are concerned how information about you is collected, processed, used, and stored, and we appreciate you trusting that we will do so with every due care and diligence.
We have provided this Privacy Policy as an explanation of the information we collect, how we process and use it, and how the use of this information can benefit your experience on our web sites and products and services we provide.
It is important to us that we limit the data we collect from you; we collect only what we need to meet our lawful and legitimate purposes.
It is also important that we are open and transparent about the information we collect; we collect this information from you directly or from your authorised agent.
Most importantly that your data is kept safe and we are held accountable. We take the necessary steps to ensure that your personal information is protected from harm.
We collect the below personal information from you at your time of booking, or on arrival:
• Name
• Contact information
• Location
• Payment information
• Dates of your intended stay
• Travel agent details
• Reason for travel
• Room preferences
• Dietary needs
We collect the below information through our website to help personalise your experience while online, we use ‘cookies’ to generate this information:
• Domain bame or IP address
• Access date and time
• Type of device used
• Website you are visiting from
• Time you spend on the site
• Pages you visit
• Web Browser and device type
• Geographic and demographic information
Besides our staff, we share this information with:
• Marketing and research providers where you have authorised us to use your personal information to stay in touch or to help us to improve our services.
Providing some information to us is optional. If, however, you choose not to provide us with your name, contact and credit card details, unfortunately we will be unable to provide our services to you.
Please be assured that it is important to us that we keep your information safe by storing it safely and only allowing certain staff to access it.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you would like to ask for a copy of your information, or to have it corrected, please contact us by email at [email protected], or by phone on +64 3 442 8767, or by mail at 68, Ballarat Street, Queenstown, 9300.
If we can’t resolve your complaint for you, then you have the right to make a complaint to the Office of the NZ Privacy Commissioner, using either of the following channels:
• Completing an online complaint form at www.privacy.org.nz
• Writing to the Office of the Privacy Commissioner, PO Box 10-094, The Terrace, Wellington 6143
We may update our Privacy Statement from time to time to reflect changes to privacy regulations or our business operations. This privacy statement was last updated in February 2021.
Guest Reviews
They are great hosts and manage the staff to maintain high levels of service.
This boutique hotel is perfect for couples who want to be spoiled and enjoy luxury accommodations but don’t want the stuffy, overly formal decorum of typical expensive hotels. Beautifully restored house, well-appointed with lots of elegant design details, the views are amazing and a short walk to the heart of Queenstown restaurants. Jade and Jay provide a warm, intimate level of 5-star service without the fuss.
This is definitely a luxury stay
What a treasure this house is, lovingly restored. From arriving to leaving the staff could not do enough to ensure our stay was perfect. The lounge area is stunning and at the end of the day, of seeing the sites on offer, you are presented with drinks and canapes. Breakfast is very good and served in the lounge area. The Room we stayed in was beautiful with fantastic views of the mountain range and waterfront.
The staff was exceptional!
This is a true 5-star luxury boutique hotel. It is magnificently appointed in the form of an old Victorian mansion with 6 comfortable rooms, fabulous daily breakfast and cocktail hour, a lovely deck area, and gorgeous views of Lake Wakatipu. The staff was exceptional!
