We respect the privacy of all our customers and business partners and treat personal information (personal data) provided by you to us as confidential. We know that you are concerned how information about you is collected, processed, used, and stored, and we appreciate you trusting that we will do so with every due care and diligence.
It is important to us that we limit the data we collect from you; we collect only what we need to meet our lawful and legitimate purposes.
It is also important that we are open and transparent about the information we collect; we collect this information from you directly or from your authorised agent.
Most importantly that your data is kept safe and we are held accountable. We take the necessary steps to ensure that your personal information is protected from harm.
We collect the below personal information from you at your time of booking, or on arrival:
dates of your intended stay
travel agent details
reason for travel
We collect the below information through our website to help personalise your experience while online, we use ‘cookies’ to generate this information:
domain name or IP address
access date and time
type of device used
website you are visiting from
time you spend on the site
pages you visit
web browser and device type
geographic and demographic information
Besides our staff, we share this information with:
Marketing and research providers where you have authorised us to use your personal information to stay in touch or to help us to improve our services.
Providing some information to us is optional. If, however, you choose not to provide us with your name, contact and credit card details, unfortunately we will be unable to provide our services to you.
Please be assured that it is important to us that we keep your information safe by storing it safely and only allowing certain staff to access it.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you would like to ask for a copy of your information, or to have it corrected, please contact us by email at [email protected], or by phone on +64 3 442 8767, or by mail at 68, Ballarat Street, Queenstown, 9300.
If we can’t resolve your complaint for you, then you have the right to make a complaint to the Office of the NZ Privacy Commissioner, using either of the following channels:
Completing an online complaint form at www.privacy.org.nz
Writing to the Office of the Privacy Commissioner, PO Box 10-094, The Terrace, Wellington 6143
We may update our Privacy Statement from time to time to reflect changes to privacy regulations or our business operations. This privacy statement was last updated in February 2021.