COVID-19 Information

New Zealand COVID-19

Key Dates
Monday 04 April 2022 | All of New Zealand remains at Red. The next review of traffic light settings is on 14 April 2022.

My Vaccine Pass

There is no longer a requirement to use My Vaccine Pass, though some businesses may still choose to.


At Hulbert House, we want to give every guest that stays with us the peace of mind to know their health and well-being are our very top priority.

Our plan to protect guests from Covid-19 also includes our cleaning procedures.

Our safety protocols related to food service, safety and cleaning have been designed in line with New Zealand Government regulations. All cleanliness and hygiene procedures are overseen by our dedicated team. Kitchens, back offices, guest rooms and public spaces are all subject to stringent disinfecting protocols, which include all high-touch surfaces.

We also have protocols in place to respond to New Zealand’s COVID Alert Levels, which include social distancing protocols.

Should you wish to see in-depth policies and procedures please do not hesitate to contact our front office team.

Covid-19_Traffic Light System

In response to the COVID-19 situation, we have taken additional measures to ensure our cleaning and hygiene protocols are even more rigorous.

Increased our cleaning regime in all public areas to ensure more frequent cleaning of surfaces.
Increased the availability of hand sanitisers to staff
and guests throughout the hotel
Implemented additional check in procedures including additional questions about your travel

What to expect:
On Check-In – There are a few additional questions which we will ask on check-in. these are for the safety of you and our other guests and the wellbeing of our team. The questions are:

– Have you recently come from overseas?
– If yes to the above, what date did you arrive?
– Have you travelled through any high-risk regions in the past 14 days?
– Have you been in contact with anyone who has been diagnosed with COVID-19?

During Your Stay:
We have installed a sanitiser pump at the entrance to the Palm Lounge breakfast area. Guests are asked to sanitize their hands before entering.

If you start to feel unwell, please return to your room and phone reception (0) to let our team know. For the well-being of other guests and our team please isolate yourself in your room. Our team will advise you of the next steps.

Mask Policy:

As it is now mandatory for everyone over the age of 12 years old to wear masks in public, Hulbert House and its team kindly ask all guests to follow the government regulations. Should you have an exemption to not wear a mask please advise our team at your time of booking. If you refuse to wear a mask, we will sadly be unable to accommodate you at our property.


What can I do?

Clean hands with soap and water or alcohol-based sanitiser
Avoid close contact with anyone with cold or flu-like symptoms
Cover your nose and mouth when coughing and sneezing with a tissue or your elbow

More Information:
For more information about travel restrictions, COVID-19, what you can do to keep yourself well or self-isolation please visit the Ministry of Health website.
If you feel unwell please call Healthline on the number(s) below.


Ministry of Health Advice for Travellers
Ministry of Health Facebook page
Healthline – 0800 358 5453 or for international SIMs +64 9 358 5453


With regards to forward bookings, we want to remind you of the flexibility already built into our rates and packages that allow our guests to amend travel plans as necessary.

Please note: If a guest is within the cancellation period, and suddenly find they are unable to travel because of restrictions imposed by authorities, either in their country of origin, any country they are transitting through, or NZ; then we will waive any cancellation fees, providing they advise us at their earliest opportunity.

Whether you are travelling in the next 48-hours or in the future our team members remain ready to welcome you to Hulbert House.