Jay and Jade have been part of the team at Hulbert House since early 2017. This young couple with a background in hospitality is passionate about providing personalised experiences for their guests. We put them on the spot to find out more about their roles at Hulbert House and what gets them up in the morning.
What do you love about your role?
Meeting new people and interacting with people from all parts of the world
If there was a ‘typical’ day, what would it be?
Typical day? No such thing! What makes our role so enjoyable is that every day is different.
What makes Hulbert House so special?
Because Hulbert House is so small it means we are able to provide an experience that is unique to each guest. With only six rooms we can truly tailor the guest experience to what the guest needs. It makes it a fun and relaxed environment.
What is your favourite time of the day?
For both of us it would be during canapes- because it is the time we really get to interact with the guests. Find out what adventures they have been on, where they plan on going next, and just genuinely getting to know them. The palm lounge is just the best setting for this. Jazz music playing in the background, the fireplace lit, candles burning, guests chatting- it really comes alive.
What particular Hulbert House detail resonates most with you?
The Hulbert House story. Mr Fukutake really wanted to tell the story of Hulbert House, and the history of the property and we both agree that this has been achieved. One detail that we particularly like is the naming of each of the suites, each suite is named after someone of some significance to the property. Guests love to hear the history of the property, and we love being able to tell it.
Which personality trait is essential for your role?
A warm personality, being able to interact and genuinely connect with people from different parts of the world is incredibly important.
Where do you find inspiration for creating your collection of canapes?
What is your favourite item on the breakfast menu?
Jades: Chia Pot (which is actually from the buffet- but is my go to. Gluten free and dairy free pot of goodness.
Jay’s: Lemon and Poppyseed hotcakes with a side of bacon - Bacon served nice and crispy.
What background do you have that gives you the ability to thrive at Hulbert House?
We think that years of customer service roles has really helped us in our position, between us we have a combined 30 years in hospitality, which is pretty incredible considering we are still in our late 20s – mid 30s. Fortunately for us our previous employer took a chance on hiring us with our minimal exposure to the hotel industry. He said in our interview that he could teach us the logistics of running a hotel, but he couldn’t teach personality. We then spent the next 14 months in Bath, this experience was truly invaluable. We both have a really similar work style and we both truly believe that a happy and caring team is what is needed to have happy guests.
What does ‘caring luxury’ mean to you?
It means to provide the best service possible, with warmth, and a genuine care for the person receiving it.
What do you do during your time off?
We have two days off together each week, and we try and have a “Jades day” and a “Jays day”. Jades day typically entails something that requires exercise- usually a hike to the top of a mountain or a big bike ride somewhere. Jays day is usually a day of relaxing, usually a movie, we love Dorothy Brown's cinema out in Arrowtown- it’s a boutique cinema, bar and bookshop, that plays more artisan type movies.
We love to eat out and try new restaurants, almost every weekend we can be found at Tanoshi- which is a cool Japanese restaurant in town. In winter we will likely be up the mountain putting our skis/snowboard to good use.
What are the three must-do activities in Queenstown?
This is so hard to choose only three! So the three we have chosen are based on activities heading into winter season…
Gondola - You can’t come to Queenstown and not go up the Gondola- the view is just incredible!
Ski / Snowboard / Snowmobile: Anything snow related, you can’t come to Queenstown and not have some time in the snow.
Milford Sound or Doubtful Sound Helicopter: The Fiordland National Park is a must do. We did a Milford Sound Helicopter, with a glacier landing not long after arriving in Queenstown and it was truly the best experience, and something we recommend all our guests do.